Auto Service News

As you know we do a fair bit of vehicle recovery if they should breakdown away for home, so we were a bit surprised to what happen just recently. We got a phone call from a motorist who said he had broken down and could we recover his car back to our garage, which we did wondering why he didn’t want us to look at it by the roadside. We couldn’t work on the car straight away anyway as the garage was full and we had to finish 1 or 2 jobs first but then we would get on to it. So he left and said he would be back soon.

Then we get a phone call from this guy stating that the AA would soon arrive at the garage to look at the car and get it started and would we leave it outside to do so. I found this strange and insisted he paid for the recovery charge at this point, which he did. The AA Patrolman turned a bit later also a bit surprised and possibly a bit embarrassed to find himself working on a car we have recovered back to the garage. He couldn’t understand if this guy had AA Roadside Assistance, why he would have called the garage out to recover the car first and be hit with that bill. The AA patrolmen did a good job and 20 minutes later the car springs to life and work done.

So when the guy turns up to collect his car I asked him, why did he pay for recovery and then get the AA out to fix the car? He then told us that he didn’t think the AA would be able to fix it by the roadside and because he only had an AA Roadside Assistance policy and not a recovery one, he was worried that the car would have been towed to the nearest garage rather than ours, which he said he trusted.

So i asked him, why he did not get the AA out first and if he had not been able to fix the car, then ring us up to pick the car up? He then froze and you can hear the brain ticking, “never though of that” was the reply and an embarrassed motorist drove away in his car, with a recovery fee paid